3. Required fields are marked *. You can also follow this account to learn about updates and changes to both the Uber and Uber Eats apps. This article was written by Darlene Antonelli, MA. Perhaps you didn’t receive what you ordered, or maybe your driver never showed up. Darlene Antonelli is a Technology Writer and Editor for wikiHow. You can use Uber Eats gift cards to pay balances on orders from restaurants and other food establishments that deliver via the Uber Eats platform. Select the order you need help with. If your issue is with an in-process order: If your issue is with a past or delivered order: Also, note that if you’re logged into your account when viewing these articles, you may have options to speak to someone from Uber Eats support if the article doesn’t resolve your issue. For instance, if the Uber Eats app currently isn’t working, this account is the first place you should look to find out if the problem is on your end or Uber’s. She earned an MA in Writing from Rowan University in 2012 and wrote her thesis on online communities and the personalities curated in such communities. In that case, you can send the Uber Support account a DM. Just send your support request to eats@uber.com. This opens the app so you can contact customer service through their live chat function and make a call. References. You can also call your local Uber Eats support phone line for … Get the Best Uber Eats Customer Service Help Uber Eats’ help email address is eats@uber.com. Start with $0 marketplace fee for 15 days when using Uber delivery. Uber has created a system that gives drivers and partner restaurants precise instructions, all while providing real-time order updates to customers. Customers cannot receive assistance at these locations. 1. Generally, you’ll be able to reach a representative pretty quickly, although there may be a brief hold at first while your call is being routed. To speak directly with a trained agent on the phone, go to Help in the Driver app, then navigate to the issue you’re experiencing to see the support options available. Some users may never need to contact the service, as problems are rare. This article has been viewed 93,735 times. Follow @Uber_Support. Safety issue. wikiHow is where trusted research and expert knowledge come together. Also, be aware that even if you reach out via email initially, Uber Eats may contact you within the Uber Eats app to follow up. Brett Helling is the owner of Gigworker.com. If you didn't receive your order and it's been marked complete by the delivery person in the app, contact your delivery person directly by tapping "Help" on the order screen or "Get Help" on the home screen, then follow the on-screen prompts. All you have to do to add your request to the queue is: From that point, you’ll be able to get help regarding your specific concern. Whether you need to report an issue with your ride, verify a payment problem or change your payment options, you can sort it out there. Guide to Uber Eats. If you prefer to use your email to send a support request, Uber Eats offers email support. It does happen, however, and you should let Uber Eats support know if it does. It’s called Uber Eats, and it lets you get food delivered straight to you from all kinds of local restaurants. Uber Direct. Follow us on Twitter. Why would you need to contact Uber Eats support in the first place? You’ll get a notification from the app when this happens. But what if you need to get help with something that’s more private, like an issue processing a payment or a request for a refund? Become a driver. In general, the fastest way to contact Uber Eats is through the Uber Eats app. Where do I go? Sometimes, however, you may run into a situation where you need help. Uber Eats will probably let you know if this happens before you contact them, but if you don’t hear from them or your driver, you can contact support to find out the status of your order. Visit your local Uber Greenlight Hub for assistance. For ease and speed of customer support with simple issues, your best bet is the Uber Eats app. If you want help with an order that has been completed, choose “Past Orders” and then select the order you want them to help you with. Often, the support rep monitoring the account will direct you to another support method where it’s easier to maintain a history of your conversation. We know ads can be annoying, but they’re what allow us to make all of wikiHow available for free. Partner with us today. Contact Uber. Though Uber Eats does their best to convey your order to the restaurant staff, details do get lost in the hustle and bustle of a busy restaurant (something you know if you’ve ever placed a to-go order in person). If you’d like help with an order that is in progress, you’ll be able to select that order. All you have to do is download the Uber Eats app, put in your address, and choose the food you want. Tap the Uber Eats app icon on your smartphone. Since this is the most public way of contacting customer service, you should only Tweet out questions about general issues, such as the functionality of the app, and not about your personal account or payment plan. You do have the ability to reach an Uber Eats customer service representative by picking up the phone and calling 1 (800) 253-6882. Darlene has experience teaching college courses, writing technology-related articles, and working hands-on in the technology field. Paying off student loans increases your credit score. The next best way to talk to their customer support team, according to other UberEATS customers, is by calling their 833-275-3287 phone number for their Restaurant Partners Support department. Submit a question at help.uber.com/ubereats. While drivers do their best to deliver your order on time, things sometimes happen that are out of their control (traffic, car troubles, etc.). Guide to Uber Eats. It’s as simple and easy as it sounds. You should use this method if you can wait at least 24 hours before receiving an answer. No matter which platform you use to contact Uber Eats, it’s a good idea to check the app fairly regularly. We hope this guide has shown you the many ways you can contact Uber Eats … Find the New Instacart Pay Structure Here. The Help With an Order Page is better if you have an issue with your order. If you really can’t stand to see another ad again, then please consider supporting our work with a contribution to wikiHow. If you submit a question, our support team will get back to you within 48 hours. Uber has made it easy for passengers to contact Uber customer service representatives by incorporating a mini Help Center directly into the passenger app. Or perhaps you need to make a change that can only be made over the phone, like altering your order after you’ve placed it. When you click through the links on our site, we may earn affiliate commissions. Find the food you crave and order from restaurants easily with the Uber Eats app. Remember, Uber Eats support will never ask for credit card information over email. As the site grows, his insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. Whatever the reasoning, if you’re in the United States, Uber has a phone number that can be used to contact customer service representatives. ” - Anonymous We have a host of information available to current and prospective Uber riders on our help centre at help.uber.com and within the Uber app by using the menu bar. Get more information. If Uber Eats is aware of the problem, they will Tweet out when they have fixed it. Get the latest status on the app, or tweet to us with any questions you have. Browse takeaway menus online or via the app, place your order and watch your food come to you. Last Updated: January 7, 2021 Language Visit our Facebook page This link opens a new window. Uber Eats support can help you with these situations, certainly. how do i contact you about getting a wrong order??? How do I claim a free meal with Uber Eats? Recognizing that it already had a large network of drivers, Uber launched the Uber Eats service in 2014. Driver app basics. When you’re sending emails, you have to be especially cautious about security, as email is not a secure contact method. But that’s not all they do. Uber Eats is not yet available in every city or country where other Uber services exist. Phone support is also fairly quick, though you run the risk of getting put on hold. What if I’m a franchisee or part of a corporation? Get food delivered from restaurants near you via Uber Eats. Sign up to ride. When something goes wrong with your Uber Eats order, one of the fastest ways to rectify the situation is to open the Uber Eats mobile app for Apple or Android. It’s a way to get a ride using your phone any time of day or night you want. He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche by building and growing Gigworker.com. You can contact Uber Eats in a few different ways if you're having a problem and need assistance. Issue with an ongoing order . ----- Our mission is informing people properly. You then pay through the app and wait for your driver to bring the food to you. You can contact UberEATS by Telephone, Email and Live Chat. Be sure never to include sensitive information (such as your credit card number or banking details) in support emails. Learn more. Tried contacting uber, the driver & subway.. im £22 down with someone elses order, with a hungry daughter and a … Sign up to ride. [1] How An Increase in Remote Work Helps Employers, Prevent Eye Strain While Working From Home, 10 Tips to Make Your Home Office a Productive Workspace, Guide to Rideshare and Food Delivery Driving on New Year’s Eve, How Much Does Instacart Pay? It’s easier for Uber Eats to monitor support tickets within the Uber Eats app, as it lets them keep a full archive of the conversation that they can easily access and refer to if they need to get help from someone higher up in the organization. Within the app, you can quickly connect to Uber’s team of live support specialists. This is rare (after all, drivers get paid less if you don’t receive the order). Help Return to the landing page. Order food online or in the Uber Eats app and support local restaurants. Calling Uber Eats customer service is most useful if you need to modify an order that is in progress. 2. For example, if you're having trouble logging into the app on your phone, don't include information in the Tweet about how often you use the app or what you planned to order that day. In 2014 he started a website to share his experiences with other drivers, which has now become Ridester.com. This article was written by Darlene Antonelli, MA. Phone support is also fairly quick, though you run the risk of getting put on hold. In general, the fastest way to contact Uber Eats is through the Uber Eats app. Grubhub Tipping: What’s a Fair Amount to Tip Your Driver? If you contact Uber Eats using the email or phone number linked to your Uber Eats account, you may still get follow-up messages inside the Uber Eats mobile app. They are able to help you in nearly real-time as they work through the queue of support requests. Here is a list of some of the cities in the United States and around the world where Uber Eats is popular: For a full list of cities where Uber Eats delivers, visit this page. 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