She was so helpful and patched the call to the tenant so I could let them know I would be on my way. I told them that I knew I had the wrong number because you guys are so nice!”, “I do what you guys do and you’re the most professional person I’ve ever spoken with in any company.”, “We were just talking amongst ourselves today and we all agree that the whole crew at Direct Line are the ABSOLUTE best!! Here are a few compliments we’ve gotten from our amazing customers! 20 were here. Connexion Filiale EDF. DPDgroup has announced its commitment to deliver 225 of the largest European cities with zero- and low-emission delivery means. It would require 24/7 coverage and the ability to coordinate real time activity in 26 different geographical areas. Thank you for everything you do to support The American Red Cross.”, Alex R.-The American Red Cross, Los Angeles Chapter, “I placed an order several weeks ago and the woman taking my order was so good that I went out of my way to tell her supervisor about my great customer service experience. The detailed statistical tables in this report present data on domestic and global research and development expenditures and the R&D workforce of for-profit, nonfarm businesses with 10 or more paid employees operating in the 50 U.S. states and the District of Columbia. Everyone there has been delightful and a pleasure to talk to!”Dr. Established in 1985, Direct Line is the UK’s leading direct car insurer. The fact that you can answer in Spanish is even more than great. and we are consistently in the top 10 out of 14,000 agents. From my experience, I’ve never spoken to anyone who is as polite as you! You made my life a lot easier and I am very grateful.”, “You guys are just so wonderful! Customer service is NOT easy, and it takes special people to really get it.”, Kimmie M.  Project Manager for a large HVAC Contractor, “It is wonderful working with you. Even though it was a wrong number, I asked Tami to explain to me what the company does. It’s always nice doing business with you. And amazing, evolving careers for people like you! “We appreciate you and that you consistently meet and go beyond our expectations. You guys do a good job!”, “THANK YOU! That’s why we now have eight (8) of our clinics calls going to you. You are great and provide incredible service. We were thrilled to have been awarded a large contract with a major Southern California government agency. We really appreciate the attention everyone at Direct Line gives.”, “I want to share the GREAT feedback I just received from one of my clients…’I would like to compliment the lady who took my order this morning. Because we hold ourselves accountable for detailed excellence for every call, every time because “every call counts”. The increase in business will more than pay for it.”. Captain H.-Law Enforcement professional working with a large property management company. I regret not doing it so much sooner. Merrry Christmas…Happpyyy Holidays. Société par Actions Simplifiée Unipersonnelle au capital de 392.250 €. You guys are GREAT!”, “Your operators have done an excellent job for us at night and on the weekends. L’accès aux mails est retreint aux personnes autorisées et régi par l’Instruction n° 47 du Secrétaire Général. You’re doing a great job. Thank you for ALL of the great service you have provided over the past year. I get a lot of “atta boys” regarding my scheduling service.”, “Thanks for all you do. We’re able to serve our customers better because of it. Your staff did an excellent job notifying us and staying on top of it! You guys do a great job in answering our calls and your customer service is impeccable! I also appreciate the ‘no problem’ solution oriented aspect of your service.”, Beverly A-Owner of a large roofing company, ” Is this an answering service? Contact us at +1 734 769 8010 or toll-free at +1 800 NSF MARK (800 673 6275). I am going to call Jay and definitely talk to her about using your service. Direct Line Group | 35,375 followers on LinkedIn. Thank you. It’s a responsible way to do things. Your service cost is affordable and we appreciate that. Keep up the great job!!! It’s been pretty seamless for us and we appreciate it so much!”, “We are so pleased that you were able to help us with the expansion of the PACE program. We see ourselves as your partner, and support you with our comprehensive range of services. This happens again and again when kids return to our care after failing to reintegrate at home or adapt to foster placements or group homes. Being on the front line of this pandemic is not easy and people are on edge. We’d wanted to take our company’s after hour’s services to the next level by offering live, warm, friendly and efficient service. Direct Line View More Thank you!”, “If I could clone your answering service, I would. We are home to several of the country's best-known brands, each with its own clearly defined personality and proposition, serving millions of customers in the UK. The Agents have so much compassion for our callers and that goes a long way.”, “The office of my nonprofit organization is constantly busy and when we had some turnover recently, Direct Line was a lifesaver. Many thanks to you and your staff. Our agency loves Direct Line and will be a continued client until we retire.”, “You do the best job of any answering service I’ve ever heard!” You’re clear and concise. I say to myself, why didn’t I call you guys sooner? Good Job!”, “You’ve been a pleasure to shop with. Every single person we’ve dealt with at Direct Line has been helpful and professional. Over 1400 homes have been destroyed. She answered, ‘Thank you for calling, what can I do to serve you?’  It was so welcoming. Jessica G-Medical Professional, “You guys always do such a great job! ... iam building an intranet site with core and want the user to be logged in automatically with their windows accounts. Better than any other answering service I’ve ever dealt with!”, Del C.-Client for a large recycling center. You are polite and professional. You really know how to conduct good customer service!”, “You guys are AMAZING! She calmed me and made me feel like I had the right to call about my issues. You sound very qualified and doing good work.”, “We always receive compliments with how the answering service works, so that’s awesome. I have zero complaints and that is a huge compliment to you, your company and staff. Direct Line Group is a leading motor, home and commercial insurer which depends on the trust and confidence of its stakeholders to operate sustainably in the long term. Consumer Health brings consumers some of the world’s best-known and most trusted over-the-counter (OTC) medications, nutritional supplements and other self-care products. We are a member of the Association of British Insurers (ABI) who amongst other things, lobby politicians and the Government on industry-wide issues. I have a business and I am interested in Direct Line!”, “I’m getting extremely positive feedback from our On-call staff. You are ALWAYS so pleasant!”, “I really think that your service is top-notch and we’ve benefitted from having you take our off-day and evening calls. We’re an extension of your staff, your mission and your brand. Note: Since your browser does not support JavaScript, you must press the button below once to proceed. Even though the caller gave you the incorrect address, you were still able to get the rest of the information that helped us apprehend the suspects and take them into custody. Educational Administrative Professional, “Thank you for all you do for us. You did a great job!”, Name: John L.Date: 01/03/2014Company Type: Gift/Retail Sales, “It’s been almost exactly a year since we started working with you and the improvement in service to our customers has been much appreciated. Talk about asleep at the switch… don’t even want to know what that’s cost us in missed calls over the years. L’accès au portail intranet du Conseil de l’Europe est restreint aux personnes autorisées disposant d’un compte extranet. Thank you!”, ” I just called to thank the man I spoke with earlier (Colin). Four years running and Direct Line never misses a beat. I look forward to partnering with DL again.”, Glenn D-Former President of OSS International, “We receive excellent service from Direct Line. 0. votes. “Imani was great with the donor! In the first nine months of 2010 the ALSO Group increased its net profit over the same period in 2009 by 9% (10% in local currencies) to CHF 16.3 million. We LOVE Direct Line?”, “Thank you for taking care of this. 23 3 3 bronze badges. I NEVER have any issues with Direct Line’s service… you are all FABULOUS!”, Kimmie M.- Manager of a large HVAC company, “It’s amazing to me when I reflect upon the amazing work our volunteers do every day to  help people and how none of that would be possible without Direct Line. – Client for a large mechanical engineering company, “You guys do a really good job! Thanks for the FAQ on Home Sites @DC Padur , that provided most of the additional clarity I was looking for :) One thing: As far as I understand a SharePoint Home Site is set up by a SharePoint admin, so a SharePoint admin can decide which regular and personalized web parts will be put on a page. True professionalism cannot be faked and it is valued.”, “I make over 300 calls a day and I must say I really appreciate your professionalism.”, “Thanks so much for helping us on this! She is amazingly sensitive, not dismissive at all. He was deputy chief executive and finance director of Royal London Group until 12 July. Thank you!”, “Thank you for being so professional and so kind!”, “The reason that I’m interested in your answering service is because the lady that answered my call was very nice. It is a great partnership and our customers are very pleased with the service. I was initially thinking  I was just going to do this for the minimum two (2) months, but I really see the value!”, “Very fast service, good job! You have the best employees. Thank you so much for your help.”, “I appreciate your professionalism. Our experience from the sales rep, to our care rep, and the IT manager have been professional and smooth. Direct Line Contents Insurance will pay up to £15,000 for the cost of alternative accommodation, kennel fees and the storage of your contents. You shortly with earlier ( Colin ) Direct car insurer ourselves on providing customer..., bubbly, and the means you know what business is like `` Solutions for Society '' promote... I now refer them to others myself week, our reputation has been built the... User to be a very important asset to the call agents at the time! Job! ”, “ you are so great! ”, “ you are. Always nice doing business with you shortly dismissive at all the weekends asking for quotes for making my look... 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