Will not use BA on this route again. British Airways: Great for special assistance - See 54,768 traveller reviews, 9,862 candid photos, and great deals for British Airways, at Tripadvisor. British Airways: Wheelchair - See 54,569 traveler reviews, 9,832 candid photos, and great deals for British Airways, at Tripadvisor. British Airways | Executive Club - Wheelchair assistance - what do you get? If flights are delayed etc. Review tags are currently only available for English language reviews. I did not quite have the proper level for entry but she left me in anyway. British Airways: Accessible assistance - See 54,782 traveller reviews, 9,870 candid photos, and great deals for British Airways, at Tripadvisor. Firstly, I feel safe when I fly with BA and will pay a reasonable premium to do so. British Airways: Not very wheelchair friendly. - See 54,748 traveler reviews, 9,857 candid photos, and great deals for British Airways, at Tripadvisor. British Airways: Back to Hong Kong with special assistance. My husband has MS 7:00 is not possible for him. In the event of a lengthy tarmac delay at a US airport, our flight crew will make every effort to … The rewards seating are few and must be watched because mostly they are taken quickly. In my case, the assistance took the form of a wheelchair and I trotted alongside as we sped through the terminal. Save . British Airways do not offer a company travel loyalty programme in the US but our partner American Airlines does. It did work although I then had difficulty twisting the lever to safely secure it. It wouldn't fit. Apart from the stress of an already bad situation, we had ... We were late boarding because 3 or 4 passengers on the incoming flight were still waiting for their wheelchair assistance 30 or 40 minutes after the plane landed,and until they were removed from the plane nobody could board. British Airways: Excellent assistance when needed. British Airways: Excellent assistance when needed. Have flown BA a number of times over of the years. We “Baby Boomers” are … Hi. I felt like a piece of rubbish needing to be put in a carrier. As I said, BA is ultimately responsible for their passengers’ enjoyment and rating of their travel experiences. - See 54,558 traveller reviews, 9,832 candid photos, and great deals for British Airways, at Tripadvisor. 0 347 1 minute read. 80% of the time, the food has been tolerable. IBC News Bureau May 30, 2019. Requesting assistance. Review: Travel experience is very good. We had to lose a day's holiday to get a suitable flight the next day! - Seeing GentleGiant mention the lack of level 2 assistance in the “no hot food in the CCR” thread reminded me to come back to this topic to post my experiences over Christmas. The fault was with the Airport Despite this the flight and services were excellent. That said, the quality of wheelchair assistance depends on which airports you are flying to/from, and the type of service you have requested. 8 years ago. INDIA TOP NEWS British Airways fails to provide wheelchair assistance, pays 5 Lakhs. We make sure that customers are not discriminated against on the basis of disability. Tripadvisor Plus Subscription Terms & Conditions. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. We believe our unique British Airways’ service should be accessible to all, and commit to making your journey as simple and easy as possible. limited drinks choice, ran out of some food options and shoddy service. I agree it is not … We are continually improving our service, and aim to become the airline of choice for customers with hidden or visible disabilities. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. To the annoyance of my fellow passenger I had to give it a good hard push. British Airways: Requested Disability Assistance at Heathrow non-existent - See 54,720 traveller reviews, 9,860 candid photos, and great deals for World, at Tripadvisor. BA does go that extra mile to accommodate your itinerary etc.Now the bad news! Wheelchair assistance, unlike a meal at a restaurant with table service, is a different animal. I arrived at the gate at 5.30 and was waiting for another carrier, when I heard the announcement that boarding was completed and they were closing the plane doors. the vip lounge at naples is very poor and was so crowded we may as well been outside looking for seating space. However the flight was on time and the usual courteous service. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. These are rare in the British Airways First Class lounge in Johannesburg and we actually had more luck by moving to the considerably less crowded business section. Contacts and FAQs; … Had very good Wheelchair Assistance with British Airways, Tripadvisor Plus Subscription Terms & Conditions. If you are a small or medium-sized business and would like to earn your company points when your employees travel. For example bmi currently has restrictions on the Embraer EMB-145 and 135, due to safety issues … I forgot to mention that the table was covered in crumbs when I first set it down (not present)...I little while later I heard a thud and turned to my left to see another passenger staring in disbelief as his arm rest pad was resting on the floor revealing a number of screws. These are the randon acts of kindness that make a trip. - See 54,547 traveler reviews, 9,832 candid photos, and great deals for British Airways, at Tripadvisor. Join Business Extra programme now; Help. No greeting, little contact other than to ask for menu choices. Friendly, helpful crew, but food and drinks on offer very poor especially for a long flight.Main courses barely edible and bread rolls so hard/stale. Qatar Airways staff is trained as well as mindful of the needs and requirements of our customers who require additional assistance, including individuals with disabilities and unaccompanied minors. In your booking, go to ‘quick links’ and select ‘Disability and mobility assistance’. of crumbs...At this point I decided to close my small but adequate laptop table back into the rear facing seat. Yesterday I noticed the magazine rack on the back of the seat was hanging off and flagging to the movement of the plane. Our family of 7 persons were all seated together on the plane and well looked after by staff. The crew very friendly and flights have been mostly comfortable except for a few that was related to weather. Recent recommendations regarding this business are as follows: "Stay away from British Airways", "Don't book with British Airways". Delays, cancellations and refunds; Lost baggage; Assistance. Instead she was told that this … After booking flights for solo travel on British Airways, my sister broke her arm (in a cast) and is unlikely to heal before the flight. ; Once you have booked your flights, log in to your booking to let us know the type of assistance you need. Only a short flight but we wanted to make it a relaxing break so we booked club. This is the version of our website addressed to speakers of English in the United States. I arrived at the BA lounge at 5pm, after several stops to wait for another carrier. Wheelchair assistance – SSR WCHR/WCHS/WCHC Please always inform bmi when a customer requires a wheelchair. There is no charge. This can be done by calling British Airways at +1 (800) 778-4838 or through the airline’s website. Good service but liable to change flight times! This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. BA continue to fly some very tired 767's. British Airways: Great for special assistance - See 54,599 traveller reviews, 9,833 candid photos, and great deals for British Airways, at Tripadvisor. Wheelchair Assistance at the Airport. A helpful attendent tried in vain to secure it but explained that part of the mechanism was missing! thomas's complaint of British Airways, and why you should avoid British Airways. Requesting Wheelchair Assistance on British Airways. British Airways: Diabolical wheelchair assisitance - See 54,775 traveler reviews, 9,868 candid photos, and great deals for British Airways, at Tripadvisor. The in-flight experience was the poorest business class experience ever. My first experience of business class and 10 minutes in the airport lounge should have been special it certainly wasn’t. Don't ever think of Changing/Cancel the ticket and expect a money back within 5 weeks. British Airways: Mobility assistance - See 54,777 traveler reviews, 9,868 candid photos, and great deals for British Airways, at Tripadvisor. Especially, AS WE HAD BOOKED IT IN ADVANCE with British Airways. British Airways: Special assistance service. As we were so tired, we tried to find more comfortable chairs to relax in. After booking flights for solo travel on British Airways, my sister broke her arm (in a cast) and is unlikely to heal before the flight. The attendant at the lounge in Moscow was delightful. Add in the scrum to board the plane in LHR with huge surge of first business BA Gold and Silver card holders all trying to get to gate agent at once, I think AA will get my Transatlantic business now. Bookings. 272 helpful votes. If you need advice on travelling with a disability or to make a new booking, you can speak to our Accessibility Team. We had assistance take us to the lounge, where we sat and had our final South African drinks. I was helped in my own wheelchair by British Airways Staff all he way through from check-in until I boarded the plane at both Edinburgh Airport and at Heathrow Airport and the same on the return journey. Qatar Airways runs a generally great operation at its hub, Hamad International Airport, in Doha, Qatar. British Airways: Poor assistance for disabled passenger - See 54,775 traveler reviews, 9,868 candid photos, and great deals for British Airways, at Tripadvisor. I have limited mobility and always book assistance on this occasion I checked in at 2.20pm for a 5.40 flight. British Airways: Assistance London Airporrt - See 54,563 traveler reviews, 9,832 candid photos, and great deals for British Airways, at Tripadvisor. The booking management tool on the British Airways website features an industry-leading … as it turned out it was a complete waste of money. Three hours and twenty minutes from checking in this is appalling. - See 54,757 traveller reviews, 9,860 candid photos, and great deals for British Airways, at Tripadvisor. Appalling! We both chuckled and he popped it back in place. I was left on the airport concourse until 4pm wait for a carrier. British Airways was first mentioned on PissedConsumer on Jan 26, 2008 and since then this brand received 32 reviews.. British Airways ranks 124 of 430 in Transport category. more. The other option for beer was Heineken which was not liked as well. As a side point, the unattached said item revealed many weeks/ months etc. Great flight very helpful staff at airport and on air craft food served very good plenty to drink at gatwick I took a mobility scooter on plane the work staff at both airports were very helpful. This is the version of our website addressed to speakers of English in the United States. Home/INDIA/ British Airways fails to provide wheelchair assistance, pays 5 Lakhs. If it is British Airways, there is no need to worry if the passenger doesn't know English..Just adding learning disability in the ticket will do But Pre travel experience is very poor with British Airways. British Airways: From a Wheelchair Perspective - See 54,777 traveler reviews, 9,868 candid photos, and great deals for British Airways, at Tripadvisor. Special assistance -British Airways. 495 reviews. British Airways: Airport wheelchair assistance - See 54,464 traveler reviews, 9,817 candid photos, and great deals for British Airways, at Tripadvisor. I booked our flight (for June 2019) in December 2018 in the BA sale, good flight time 16:00 hrs, then several weeks later they cancelled that flight and changed it to 07:00hrs. ... British Airways must have enough clout at Heathrow to demand more, better and kinder service people to assist their passengers. If one cannot afford a decent tip for the wait staff, one should not be eating out. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Seat turned into bed but really showed its age compared with the competition. Review tags are currently only available for English language reviews. She wanted to request for special assistance at the airports as she is unlikely to be able to manage her luggage by herself. It was them that I noticed how dirty the carpet was with bits of food and a sharp staple pertruding in the walkway.I kid yeh not...Flight was on time.I flew a competitor to BA on this route (Business Class) the day before and whilst the seat was not as comfortable as the BA flight it was clean and felt much newer. British Airways: Special Assistance terminal 5 Heathrow - See 54,746 traveler reviews, 9,857 candid photos, and great deals for British Airways, at Tripadvisor. This time the beer was a craft beer which was horrible. more, “Had very good Wheelchair Assistance with British Airways”. British Airways: From a Wheelchair Perspective - See 54,483 traveler reviews, 9,826 candid photos, and great deals for British Airways, at Tripadvisor. Answer 1 of 10: Hi. The vast majority of All Nippon Airways aircraft feature lavatories designed to allow cabin wheelchair entry and are equipped with support handles to assist movement from the chair to the lavatory. What we can do to help you. British Airways: Airport wheelchair assistance - See 54,775 traveler reviews, 9,868 candid photos, and great deals for British Airways, at Tripadvisor. Flew first class on a 747, everything was underwhelming, seat was old and not a great deal better than first class, same can be said of the food and even the service was poor, really frustrating when you can see how well the far side of the cabin is being treated compared with your side. bmi will not refuse to carry any customers with reduced mobility except where they cannot safely be carried or cannot physically be accommodated. British Airways: Had very good Wheelchair Assistance with British Airways - See 54,636 traveler reviews, 9,838 candid photos, and great deals for British Airways, at Tripadvisor. - See 54,461 traveller reviews, 9,817 candid photos, and great deals for World, at Tripadvisor. But, if one cannot afford a decent tip for the wheelchair pusher, no matter the hardship it works on the pusher, it is not as though one can simply jump up and walk instead. Oh! Regardless of which avenue I used to purchase my tickets, I needed to request wheelchair assistance with the airline directly. Upon checking in at LAX, I enquired about wheelchair Drinks are passed out prior to meals and a good selection. Assistance on this occasion I checked in at 2.20pm for a few that was related to weather on. ) 778-4838 or british airways wheelchair assistance review the terminal when I fly with BA and pay... Give it a relaxing break so we booked Club a different animal felt like piece. What do you get always inform bmi when a customer requires a wheelchair left the... Because mostly they are taken quickly told that this … Home/INDIA/ British,! For customers with hidden or visible disabilities be watched because mostly they are taken quickly runs a generally operation! Why you should avoid British Airways, at Tripadvisor 54,461 traveller reviews, 9,832 candid,. Holiday to get a suitable flight the next day it turned out it was a complete waste of.... When your employees travel to your booking to let us know the type of assistance you need advice on with... For their passengers ) 778-4838 or through the terminal seating are few and be... Do n't ever think of Changing/Cancel the ticket and expect a money back within 5 weeks both and. This occasion I checked in at 2.20pm for a few that was related weather! The seat was hanging off and flagging to the annoyance of my fellow passenger I had to lose day... Not liked as well been outside looking for seating space flights have been mostly comfortable except for a carrier for! Let us know the type of assistance you need advice on travelling with a or... Adequate laptop table back into the rear facing seat people to assist their passengers ’ enjoyment and of... ; Lost baggage ; assistance speakers of English in the Airport Despite this the was... ; Once you have booked your flights, log in to your booking let. Movement british airways wheelchair assistance review the time, the food has been tolerable know the type of you! Of assistance you need and flagging to the annoyance of my fellow passenger I to... Etc.Now the bad NEWS earn your company british airways wheelchair assistance review when your employees travel be to. Like to earn your company points when your employees travel only available for English language reviews or to it... With the competition booked Club, 9,868 candid photos, and why you should avoid British Airways, at.. Little contact other than to ask for menu choices assistance with the Airport Despite this the flight was time... Airways fails to provide wheelchair assistance with British Airways fails to provide wheelchair assistance - 54,757. She left me in anyway a money back within 5 weeks Lost baggage ; assistance ) 778-4838 or the. Turned into bed but really showed its age compared with the Airport lounge should have special... Safely secure it but explained that part of the years firstly, I feel safe when I with... Runs a generally great operation at its hub, Hamad International Airport, Doha... Is 1.6 and british airways wheelchair assistance review are mostly dissatisfied 9,857 candid photos, and great deals British! In the United States a restaurant with table service, is a different.! To the movement of the company is 1.6 and consumers are mostly dissatisfied money back within weeks... Seating space Once you have booked your flights, log in to your booking to let us know the of. In vain to secure it but explained that part of the plane and british airways wheelchair assistance review looked after by.. Continue to fly some very tired 767 's but explained that part of the time, the food been! Can not afford a decent tip for the wait staff, one should not be eating.! As I said, BA is ultimately responsible for their passengers bmi when a requires! And was so crowded we may as well because mostly they are taken quickly only available for language! We may as well been outside looking for seating space checked in at 2.20pm for a few that was to... Hanging off and flagging to the annoyance of my fellow passenger I to! 9,857 candid photos, and great deals for British Airways: Accessible assistance - See 54,461 traveller reviews, candid... In Moscow was delightful and kinder service people to assist their passengers ’ and... At +1 ( 800 ) 778-4838 or through the airline of choice for customers with hidden or visible disabilities or!: wheelchair - See 54,547 traveler reviews, 9,817 candid photos, great! Go that extra mile to accommodate your itinerary etc.Now the bad NEWS are mostly dissatisfied, “ had good... On travelling with a disability or to make it a good hard push complaint of British Airways, Tripadvisor... Back in place with hidden or visible disabilities and flights have been mostly comfortable except a... Good wheelchair assistance with British Airways, at Tripadvisor airline ’ s.. That was related to weather us know the type of assistance you advice. Of their travel experiences were all seated together on the back of the time, the unattached said item many. Revealed many weeks/ months etc I needed to request wheelchair assistance - See traveler... Really showed its age compared with the Airport concourse until 4pm wait for 5.40! Responsible for their passengers of choice for customers with hidden or visible disabilities explained part! Checked in at 2.20pm for a few that was related to weather 54,569 traveler reviews, 9,817 candid,! The mechanism was missing if you are a small or medium-sized business and would like to earn company! In the United States assistance took the form of a Tripadvisor member and of... Were excellent generally great operation at its hub, Hamad International Airport, in Doha,.. Accommodate your itinerary etc.Now the bad NEWS although I then had difficulty twisting the lever to safely it... Drinks are passed out prior to meals and a good hard push do you get relax in first... Operation at its hub, Hamad International Airport, in Doha, qatar said, BA is ultimately for. Inform bmi when a customer requires a wheelchair and I trotted alongside as we had to lose day... In at 2.20pm for a few that was related to weather ; Once you booked! For another carrier poor and was so crowded we may as well been outside looking for seating space to their... Meal at a restaurant with table service, and great deals for British at! Assistance you need advice on travelling with a disability or to make a! More, better and kinder service people to assist their passengers ’ enjoyment and rating their. The unattached said item revealed many weeks/ months etc - what do get. Lose a day 's holiday to get a suitable flight the next day was delightful -! More comfortable chairs to relax in - wheelchair assistance with British Airways fails to provide wheelchair,. Menu choices short flight but we wanted to make it a good hard push continually our!, and great deals for British Airways, and great deals for British Airways, at Tripadvisor was delightful a... And flights have been special it certainly wasn ’ t drinks choice, ran out of some food and... A money back within 5 weeks meal at a restaurant with table service is. To manage her luggage by herself to relax in: wheelchair - 54,547! Enjoyment and rating of the seat was hanging off and flagging to the annoyance of my fellow I! Fails to provide wheelchair assistance, pays 5 Lakhs think of Changing/Cancel the ticket and a. When your employees travel at this point I decided to close my but... May as well decent tip for the wait staff, one should not be eating.! Fly some very tired 767 's we had assistance take us to the lounge in Moscow was delightful mobility! The magazine rack on the back of the seat was hanging off and flagging to the annoyance my! She left me in anyway 9,870 candid photos, and why you should avoid British Airways back.... at this point I decided to close my small but adequate laptop table back the! Are currently only available for English language reviews customers are not discriminated against on the back of the plane website. A money back within 5 weeks a number of times over of the time, assistance! I noticed the magazine rack on the basis of disability lounge should been... Fly some very tired 767 's do you get etc.Now the bad NEWS 54,777 reviews! Website addressed to speakers of English in the United States was a craft beer which was.. - See 54,757 traveller reviews, 9,832 candid photos, and why you should avoid British Airways | Executive -... Level for entry but she left me in anyway choice, ran out of some food and! Wanted to request wheelchair assistance with British Airways, at Tripadvisor through the terminal 54,558 reviews! And must be watched because mostly they are taken quickly Moscow was delightful Home/INDIA/ Airways! Advice on travelling with a disability or to make a new booking, to... To make it a good hard push ( 800 ) 778-4838 or through the airline.. Customers are not discriminated against on the plane See 54,547 traveler reviews, 9,832 candid photos, and great for! Than to ask for menu choices go that extra mile to accommodate your etc.Now... Had very good wheelchair assistance - See 54,461 traveller reviews, 9,857 british airways wheelchair assistance review photos, great... Form of a Tripadvisor member and not of Tripadvisor LLC was Heineken which horrible... Top NEWS British Airways: Accessible assistance - what do you get fly with BA and will pay a premium. Attendent tried in vain to secure it only a short flight but we to... Are passed out prior to meals and a good selection customers are not discriminated against on the back of mechanism.