When you make a claim they tell you that you are not covered. It might be good for 1 max 2 years then move along, Axa will lose millions in insurance this year. Will this be how it works in real life? What kind of customer service do they offer? AXA Insurance Reviews. Our Axa home insurance reviews can help you to find out this and much more. Our only recourse now has to been to seek new quotes for the repairs and once supplied we will be initiating small claims court action as AXA has no intention of fulfilling their contractual agreement. Engineer upon arrival put snake machine down bath waste making a whole in the waste beneath the bath and proceeded to fill the bath to ensure blockage had gone. Founded in France in 1817, AXA is now one of the largest global insurers and provides cover for over 10 million customers across the UK. A lot of water subsequently came through our kitchen ceiling causing the ceiling to crack and bend. Top 5 Home Insurance To calculate the top 5's we take the following factors into account: • All the star ratings the company/product has received, • The number of reviews • How recent the reviews are We had an escape of water in a small ensuite bathroom last November where the shower tray had cracked unexpectedly. This website uses cookies to help enhance your user experience. When we complained to the contractor they told us that new scoping would be needed for the tiling repairs so they wouldn’t be fitting the vinyl, so at this point we had been 8 months without proper covering for our bathroom floors! I RECEIVED THREE DOCUMENTS FROM AXA, TWO STATING YOU ARE COVERED AND A THIRD RECENT DOCUMENT STATING YOU ARE NOT COVERED. I begged the woman to reduce the premium. However, as they did not order the replacement vinyl they did not turn up nor notify us in advance, which wasted the time we booked of work. I have my car insurance with AXA too and have been a loyal customer for many years. We are a family of 6, of which 4 are young children. Got a cheap policy and covered everything I wanted. Told them I would buy a new car on 14th January and asked for help to carry on with the insurance. All rights reserved - Privacy Policy. Our contractors repaired that damage professional and promptly, however we were now £300 out of pocket as the settlement (before the excess was deducted) hadn’t been sufficient. Have... Axa home insurance reviews can tell you how good this product really is. Cut the tricky questions out so you can get cover in minutes. By using Smart Money People, you agree to our privacy policy. Which one you should choose depends on whether you are calling for customer services, claims, legal expenses, home assistance, finance queries of complaints. According to the latest annual JD Power Home Insurance survey, customer satisfaction at State Farm is good, at four out of five stars, but nevertheless below the marks that are bestowed on Amica and Erie. We had humidity tests done on our kitchen ceiling and bathrooms after the drying company finished and they were still showing high levels a month afterwards. It offers a range of insurance products including home insurance, car insurance and travel insurance, as well as landlord insurance, private health insurance and dental insurance.. AXA belongs to the AXA Group which owns several other brands including Swiftcover. “AXA Home Insurance - A Tale of Woe” Written on: 25/08/2018 by astebbing (1 review written) We are a family of 6, of which 4 are young children. The emergency service took over 6 hours to arrive. Can you trust them to do as they promise? To compare home insurance companies across the board, we then calculated a Reviews.com score based on the following: FROM OUR TORRID EXPERIENCE AND UNDER TWO YEARS LATER WE ARE STILL STRUGGLING TO SETTLE FOR ONE EXPENSIVE ITEM OF OUR CLAIM. Your AXA home insurance quote can include buildings insurance and/or contents insurance. They have several phone numbers on their website. Have... Read Full Description. DO NOT INSURER YOU PROPERTY WITH TESCOS BANK(AXA UNDERWRITERS). Paid plumber £750 to sort problem out but took 5 days due to his other commitments, not great but fair enough. Here is our tale of woe, that has involved countless telephone calls, emails, wasted time (Nov 17 to Aug 18 and onward) and cost us a lot of... We are a family of 6, of which 4 are young children. Upon calling AXA, I was told that I had an Home Emergency Cover Extra Policy, so as such there was No excess to pay, I was cover up to £1000 and this did not affect my NO CLAIMS BONUS. Claims made easy with approachable and helpful staff during what can be a potentially difficult time. Not all car insurance companies are created equal, but finding the right provider for your needs is essential. Axa Car Insurance - Bad service when you need to make a claim. We are a family of 6, of which 4 are young children. I was told that because they weren’t damaged by the water from the radiator I would have to make a separate claim and pay another excess. I find this to totally disrespectful and unconscionable on their part to treat customers this way and to take no accountability Great service easy to fill in the forms etc. A later date at the end of July was agreed, the work should have taken 2 days as per the scope of works, however when the contractors turned up at 8am they did not have all the necessary materials they had to go pick up this, in addition they didn’t seem interested in carrying out all the works on the scope and had to be challenged on this. An AXA Home Insurance Ad. Axa landlord insurance offers contents cover, loss of rental income and cover for accidental damage as additional add-ons. Here is our tale of woe, that has involved countless telephone calls, emails, wasted time (Nov 17 to Aug 18 and onward) and cost us a lot of money. They seem to have the most appallingly rude and incompetent staff you could possibly imagine across claims, customer service, legal and complaints. They operate in 64 different countries. DON'T buy AXA Insurance -it is a CON! The first two questions can be answered by looking on their website, but for hones answers to the other questions you can best rely on customers that have dealt with AXA Home Insurance. the company has already been in existence for 300 years. How We Selected the Best Home Insurance Companies. They can inform you of everything you need to know. DON'T buy AXA HOME Insurance -it is a CON! Here is our tale of woe, that has involved countless telephone calls, emails, wasted time and cost us a lot of money. they help with everthing. Please note that while the company only offers these types of insurance, they do have different policies just like RSA. They reward this loyalty by charging me significantly more and refusing to reduce my quote. 3 Months later after supplying AXA and the drainage company with videos and pictures from the damage done, neither AXA or the drainage company have taken any responsibility for damage to my recently refurbished house and are deeming me liable for cause and refused to pay for the damage to both bathroom and living room, none of which was present before engineer arriving on the 21st of May 2019  Is your home already insured by AXA Home Insurance? I have been with numerous insurance companies over the years and have yet to find a company that has offered the excellent service they have provided.... Axa Homesmart insurance has been absolutely brilliant. is a subsidiary of AXA Group, the global leader in insurance and asset management with over 166,000 employees. About AXA Mansard Insurance. The surveyor offered a cash settlement to fix the repairs and advised us the hall way carpets could be replaced. © Smart Money People 2021. One of the companies that offers home insurance is AXA Home Insurance. WE ARE NOW TAKING THE MATTER TO THE FINANCIAL-OMBUDSMAN. PLEASE TAKE MY ADVICE do NOT TAKE OUT TESCOS BANK/AXA HOME INSURANCE OR ITS EMERGENCY SERVICE THEY ARE APPALLING. S 11months since my car was crashed into they haven ’ t the contractors fault just £115 that. Works during Easter came and went and STILL nothing had been done for a second with. After FIVE MONTHS STRUGGLE to get our claim, van and car insurance companies across the board we. During what can be a potentially difficult time one of the, or at least of... 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